Solutions to fit ANY Business
01 / Enhanced Customer Service Management
02 / Better Sales
03 / Decreased Costs
By routing calls based on the category of the product or service, the location of the customer and will make sure the best agent handles it. Access and exchange of information also provides a smooth transition among agents, thus dropping client wait times.
With Call Centers sales managers have the ability to access transaction history, process orders, check warranties and handle after sales services efficiently. Cross-selling is also easily performed with the sales record that can be utilized to determine buying habits and ideal preferences.
With predictive dialling features automating and capturing all important call activity call center software can produce enhanced lead management while keeping track of optimal call times and real-time metrics.
Innovation to several business facets
Our vision is to give companies the tools to efficiently connect and grow with their client base while streamlining their day-to-day calls and get the best out of their workforce.
With the latest in call centre technology INTELCOMPRO call centre solutions provide the ability to synchronize multiple calls while enhancing productivity and efficiency through better data access, reporting, monitoring, security and much more.